How to recall a message that was sent
How to recall a message that was sent
A message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. You can also substitute a replacement message. For example, if you forgot to include an attachment, you can try to retract the message, and then send a replacement message that has the attachment.
Message recall is available after you select Send and is available only if both you and the recipient have a Microsoft 365 or Microsoft Exchange email account in the same organization. So, for example, a message sent to or from a Hotmail, Gmail, or live.com account can't be recalled.
To recall and replace a message
- In the folder pane on the left of the Outlook window, choose the Sent Items folder.
- Open the message that you want to recall. You must double-click to open the message. Selecting the message so it appears in the reading pane won't allow you to recall the message.
- If you have the Classic Ribbon, from the If you have the Classic Ribbon, from the Message tab, select Actions > Recall This Message.
- If you have the Simplified Ribbon, select the Message tab and then select More commands (...). Point to Actions and select Recall This Message.
5. Select Delete unread copies of this message or Delete unread copies and replace with a new message, and then select OK.Note: You can't recall a message in Outlook on the web.
6. If you’re sending a replacement message, compose the message, and then select Send.
To check on the recall - After submitting a recall request, usually less than 30 seconds later, you will get an email notification with the subject "Message Recall Report for message [original message subject]".
7. Select the View Message Recall Report link to view the report in your browser. If you’re prompted, log in with your mailbox credentials to view the report.
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